ONLINE SALE POLICY

Products and descriptions:

We strive to provide detailed and accurate descriptions of all our products. This includes information about materials, dimensions, colors, and any other relevant details.

We reserve the right to modify product information, including prices, without prior notice.

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Products availability:

We make every effort to maintain accurate stock of our products online. However, in rare cases, an item may be out of stock after your order. In such a situation, we will contact you promptly to inform you of the situation and you will be fully refunded as soon as possible.

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Order cancellation by Click:

Boutique de Noël Click reserves the right to cancel any order placed through this website at any time and for any reason. In such a situation, we will contact you promptly to inform you of the situation and you will be fully refunded as soon as possible.

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Order cancellation by the client:

Cancellation of an online order: To cancel an order before its shipment, please contact us in-store at (450) 227-7177. No cancellations will be processed via email or through the contact form.

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Customer service:

Our customer service team is available to answer all your questions, concerns, or assistance requests. You can contact us by email, phone, or through the contact form on our website.

RETURN AND EXCHANGE POLICY

Returns:

All purchases, whether made directly in the Boutique de Noël Click store or through the online store, are non-refundable.

Exchanges: 

Exchanges in-store are accepted within 7 days of purchase with proof of purchase. For any exceptions to this policy, please contact us before making the purchase.

Unless otherwise stated, any product being exchanged must be in perfect condition in its original packaging and must, if applicable, be accompanied by all the documentation that came with it at the time of sale.

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Holds:

Holds are accepted for a maximum duration of 30 days. To make a hold request, please contact us, and we will process your request as soon as possible.

SHIPPING POLICY

Shipping costs calculations:

The shipping fees are calculated based on the weight, size, and destination of your order. The exact fees will be indicated before the completion of your order.

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Processing time:

We are committed to shipping your order as quickly as possible after receiving payment. We estimate the delivery time to be between 3 to 5 business days for local orders, but additional delays may occur depending on your geographical location. We are not responsible for any potential delays in delivery. For any information regarding the status of your delivery, please contact us, and we will process your request as soon as possible.

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Damaged items during delivery:

Upon receipt of your order, if an item is damaged, please contact us and provide all necessary information (such as photos, videos) that will help us understand the nature of the problem. Each situation will be handled on a case-by-case basis. 

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Wrong shipping address submitted by the client:

It is extremely important to verify the accuracy of your shipping address. Boutique de Noël Click cannot be held responsible for any loss of shipment due to an incorrect shipping address. However, please contact us, and we will do our best to recover your shipment. We are here to assist you!

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